Customer Relations Manager
1 month ago
Customer Relations Manager
We are seeking a proactive and results-driven Customer Relations Manager to join our team at Westgate Healthcare. As a key member of our sales and marketing team, you will be responsible for generating enquiries, converting them into resident admissions, and ensuring a smooth and efficient moving-in process for our residents.
About the Role:
- Build relationships with local businesses, organisations, and community groups to promote our care home and the Westgate Healthcare brand.
- Develop and implement an effective localised sales plan to drive occupancy and revenue growth.
- Arrange local events to raise the company profile and promote our care home.
- Manage the enquiry process from start to finish, ensuring prompt and effective follow-ups, show rounds, and admissions.
- Maintain social media platforms to engage with our local community.
- Collaborate with the Home Manager, Marketing team, and other departments to achieve sales and marketing objectives.
What's in it for you?
- Competitive salary plus bonus for sale of beds.
- Annual leave and bank holidays.
- 'Refer a Friend' scheme with instant cash rewards.
- Comprehensive induction and ongoing training.
- Career progression and support in achieving nationally recognised qualifications.
- Workplace pension scheme, long service awards, and access to the Blue Light Card.
About You:
- The right to live and work in the UK.
- Clean driving licence and access to a vehicle for business use.
- Previous experience of sales and marketing.
- Excellent verbal and written communication skills.
- A proactive, positive, and professional approach.
- Commercially focused with excellent customer service skills.
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