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Salesforce System Administrator

2 months ago

Manchester, United Kingdom Awaze Full time

Welcome to Awaze, Europe's leading holiday rental group.

We are a collection of renowned travel brands, including Hoseasons and Novasol, offering over 100,000 properties across 25 countries, with more than 1.5 million bookings annually.

Why consider a role with us?

Since 2021, we have established a robust technology team of engineers in the UK and Denmark, tasked with executing the most significant technology replatforming initiative in the travel sector. As we prepare to launch our new core platform, this is an exciting opportunity to contribute to our ongoing innovation and growth, all aimed at enhancing the experience for our owners and guests.

Role Overview: Salesforce Administrator

Salesforce plays a pivotal role in our strategy for our international owner and guest platform. We are seeking a skilled Salesforce Administrator to collaborate closely with our Salesforce Product Subject Matter Expert, taking on a vital role within the team.

Key Responsibilities:

  • Oversee daily administration of Salesforce Sales and Service Cloud platforms, including user account management, report and dashboard generation, process automation, and routine task handling to ensure smooth system operations.
  • Engage in hands-on configuration tasks, such as creating reports, modifying page layouts, designing flows, establishing validation rules, and maintaining custom objects and record types.
  • Collaborate with the development team on custom applications and integrations.
  • Work alongside the Product Manager, Business Analyst, and Lead Administrator to propose enhancements to platform configurations or introduce new tools and methodologies.
  • Proactively suggest improvements to platform configurations and explore new tools or processes.
  • Provide end-user support, troubleshoot issues, and implement timely solutions.
  • Communicate system changes and updates effectively to users, and maintain documentation on processes, policies, application configurations, and training materials for new applications.
  • Collaborate with members of the Salesforce Design Authority and broader teams to strategize and execute optimal plans.
  • Manage system permissions and ensure compliance with industry standards and regulations.
  • Adhere to Salesforce best practices to guarantee optimal system performance, maintainability, and scalability.
  • Follow the Awaze Salesforce deployment lifecycle, ensuring best practices for version control and change management are upheld.

Qualifications:

  • 1-2 years of experience in Salesforce administration, configuration, and customization.
  • Experience with Salesforce Service Cloud is preferred; familiarity with other Salesforce products (e.g., Pardot and Marketing Cloud) is advantageous, along with a willingness to learn.
  • Salesforce Administrator Certification is essential.
  • Salesforce Service Cloud Certification is a plus.
  • Strong understanding of Salesforce best practices and functionalities.
  • Ability to design and implement new processes while facilitating user adoption.
  • Excellent analytical and organizational skills, capable of multitasking and meeting deadlines under pressure.
  • Proven ability to work independently and collaboratively within a team environment.

Benefits:

  • Annual Bonus Scheme
  • 25 days of holiday
  • Holiday Discounts (18% to 20% off across all AWAZE brands)
  • Pension contribution scheme
  • Private healthcare
  • Personal training allowance
  • 35-hour working week
  • Hybrid working model (team collaboration typically one day a week)
  • Meeting-free lunch policy

We look forward to discussing this opportunity with you:

If you are interested in playing a key role in transforming the travel industry and enhancing how our technology supports exceptional holiday experiences, we encourage you to reach out for a conversation.