Customer Service Representative

6 days ago


Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

Immerse yourself in the picturesque surroundings of Peppers Bluewater, a stunning resort nestled between Christchurch and Queenstown.

As a Guest Service Agent, you will be the face of our hotel, delivering exceptional service to our guests and ensuring their stay is nothing short of memorable.

Key responsibilities include:

  • Providing warm and welcoming service to guests, from check-in to check-out
  • Managing front office tasks, including sales, reservations, and guest account maintenance
  • Sharing local knowledge and insider tips on neighbourhood attractions and amenities
  • Working collaboratively with the team to ensure seamless service delivery

We're looking for someone who:

  • Thrives under pressure and can multitask with ease
  • Has strong communication skills and a passion for delivering exceptional customer service
  • Is a team player with a positive attitude and a genuine enthusiasm for making a difference

At Grupo Mantra, we're committed to providing an exceptional guest experience, and we're looking for like-minded individuals to join our team.



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