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F & B Host - Great Yarmouth
2 months ago
About the Role
We are seeking a charismatic F&B Host to join our team at Grosvenor Casino, Great Yarmouth. As the face of our business, you will be responsible for creating a memorable and entertaining experience for our customers.
You will be the first point of contact for our guests, greeting and welcoming them in a friendly and efficient manner. Your passion for people and ability to build rapport will be essential in ensuring our customers have an amazing experience with us.
Key Responsibilities
As an F&B Host, you will be responsible for:
- Providing exceptional customer service, ensuring all guests have an amazing experience with us
- Being familiar and conversant with current promotions and products available to ensure our customers can make the most of their visit
- Proactively offering and providing a friendly, efficient, and prompt service of food and beverages, delivering products you are proud of
- Being aware of daily/weekly targets and contributing positively towards them
- Displaying a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenishing stocks so that our customers always have the opportunity to access products at all times
What We Offer
Grosvenor Casinos is a dynamic and exciting place to work, offering a range of benefits and opportunities for career growth and development.
We are committed to providing a safe and inclusive working environment, where all employees feel valued and supported.
Requirements
To be successful in this role, you will need to be:
- Customer-obsessed and able to carry out your duties in a manner that ensures all customers have an amazing experience with us
- Familiar and conversant with current promotions and products available
- Proactive and able to offer and provide a friendly, efficient, and prompt service of food and beverages
- Aware of daily/weekly targets and able to contribute positively towards them
- Displaying a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenishing stocks so that our customers always have the opportunity to access products at all times
Additional Information
