Operations Coordinator

1 week ago

Hounslow, Greater London, United Kingdom Willis Global Ltd Full time

Job Summary:

We are seeking an experienced Operations Coordinator to join our team at Willis Global Ltd. As an Operations Coordinator, you will play a critical role in ensuring the smooth execution of shipments from start to finish, providing excellent customer service at all times.

Main Responsibilities:

  • Export / Import Processes:
    • Respond to customer quotation requests in a timely manner, providing required follow-up and inputting into the company system if the quotation comes to fruition.
    • Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
    • Liaise and negotiate with suppliers to ensure their costs are being provided at the time of booking.
    • Manage all necessary documentation and online forms for the efficient, cost-effective, and lawful execution of all import activities.
    • Provide collection/delivery notes and notification in writing of all relevant collection/delivery instructions.
    • Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP.
    • Liaise with Warehouse and Transport Department for reliable distribution for exports.
    • Ensure all Custom entries are completed to a high standard.
    • Arrange direct drives as per customer requests.
  • Customer Service:
    • Answer and return customer emails and calls in a timely manner and to agreed standards.
    • Be polite and respond positively at all times to customers/colleagues.
    • Locate and track shipments and respond to customer enquiries.
  • Documentation/ Administration:
    • Maintain and manage records of shipments in and out of the Heathrow ETSF facility in compliance with AEO, UK Customs Law, IE NCTS, ETSF Records, C88, Dangerous goods, International shipping, and company organizational policy & procedure.
    • Ensure each file is closed down and put away in a timely manner with all supporting paperwork contained.
    • Ensure billing is completed within the required KPI (48hrs after job completion).
    • Maintain Customer Standing Data held on file.
    • Updating comments and actions within the company system to allow understanding of workflow and handling of shipment specific without the requirement to locate individual file.
  • Quotations:
    • Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes). Complete all quotations through Cargowise, follow up, and when customer gives the green light converted into a live job.
    • Understand customer requirements for completing quotations and ensure team is working to these standards.
    • Any errors identified are raised to Line Manager to ensure they are not repeated.
    • Liaise with Customer Solutions team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business.

Requirements:

  • Proven experience working in a fast-paced import/export operations department for a logistics specialist/freight forwarder/courier.
  • Customs Declaration Service (CDS) knowledge essential, with a solid background in UK Customs law and procedures.
  • Cargowise experience preferred but not essential as training will be provided.

  • Freight Operations Coordinator

    1 day ago

    Hounslow, Greater London, United Kingdom Freightserve Full time

    Freightserve is seeking a highly motivated and organized Freight Operations Coordinator to join our team. As a Freight Operations Coordinator, you will play a crucial role in assisting with the coordination of freight shipments, providing exceptional customer service, and ensuring seamless logistics operations.Key Responsibilities:Assist with the preparation...

  • Freight Operations Coordinator

    1 day ago

    Hounslow, Greater London, United Kingdom Freightserve Full time

    Freightserve is seeking a highly motivated and organized Freight Operations Coordinator to join our team. As a Freight Operations Coordinator, you will play a crucial role in assisting with the coordination of freight shipments, providing exceptional customer service, and ensuring seamless logistics operations.Key Responsibilities:Assist with the preparation...

  • Freight Operations Coordinator

    4 days ago

    Hounslow, Greater London, United Kingdom Freightserve Full time

    Freightserve is seeking a highly motivated and organized Freight Operations Coordinator to join our team. As a Freight Operations Coordinator, you will play a crucial role in assisting with the coordination of freight shipments, providing exceptional customer service, and ensuring seamless logistics operations.Key Responsibilities:Assist with the preparation...

  • Freight Operations Coordinator

    5 days ago

    Hounslow, Greater London, United Kingdom Freightserve Full time

    Freightserve is seeking a highly motivated and organized Freight Operations Coordinator to join our team. As a Freight Operations Coordinator, you will play a crucial role in assisting with the coordination of freight shipments, providing exceptional customer service, and ensuring seamless logistics operations.Key Responsibilities:Assist with the preparation...

  • Operations Coordinator

    7 days ago

    Hounslow, Greater London, United Kingdom Reed Full time

    Job Summary: We are seeking an experienced Air Freight Operations Clerk to join our team at Reed, a leading recruitment agency. The successful candidate will be responsible for managing agents and customers directly, liaising with customers for all aspects of their shipments, and finding solutions for highly regulated shipments via Air, as well as Road &...

  • Export Operations Coordinator

    4 days ago

    Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

    Job Summary:We are seeking a highly skilled Export Operations Coordinator to join our team at Heathrow Personnel. As an Export Operations Coordinator, you will play a crucial role in ensuring the smooth execution of export operations, providing exceptional customer service, and maintaining strong relationships with key accounts.Key...

  • Export Operations Coordinator

    5 days ago

    Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

    Job Summary:We are seeking a highly skilled Export Operations Coordinator to join our team at Heathrow Personnel. As an Export Operations Coordinator, you will play a crucial role in ensuring the smooth execution of export operations, providing exceptional customer service, and maintaining strong relationships with key accounts.Key...

  • Export Operations Coordinator

    4 days ago

    Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

    Job Summary:We are seeking a highly skilled Export Operations Coordinator to join our team at Heathrow Personnel. As an Export Operations Coordinator, you will play a critical role in ensuring the smooth execution of export operations, providing exceptional customer service, and driving business growth.Key Responsibilities:Manage air exports from start to...

  • Export Operations Coordinator

    5 days ago

    Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

    Job Summary:We are seeking a highly skilled Export Operations Coordinator to join our team at Heathrow Personnel. As an Export Operations Coordinator, you will play a critical role in ensuring the smooth execution of export operations, providing exceptional customer service, and driving business growth.Key Responsibilities:Manage air exports from start to...

  • Cargo Operations Coordinator

    4 days ago

    Hounslow, Greater London, United Kingdom Irlam Associates Full time

    About the RoleWe are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our logistics team, you will be responsible for coordinating the movement of cargo, ensuring timely and efficient delivery, and providing exceptional customer service.Key ResponsibilitiesCustomer Service:...

  • Cargo Operations Coordinator

    4 days ago

    Hounslow, Greater London, United Kingdom Irlam Associates Full time

    About the RoleWe are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our logistics team, you will be responsible for coordinating the movement of cargo, ensuring timely and efficient delivery, and providing exceptional customer service.Key ResponsibilitiesCustomer Service:...

  • Operations Coordinator

    6 days ago

    Hounslow, Greater London, United Kingdom Willis Global Ltd Full time

    Job Description**Job Title:** Operations Coordinator**Company:** Willis Global Ltd**Job Type:** Full-time**Location:** London Heathrow Area**About the Role:**We are seeking an experienced Operations Coordinator to join our team at Willis Global Ltd. As an Operations Coordinator, you will play a crucial role in ensuring the smooth execution of shipments from...

  • Operations Coordinator

    6 days ago

    Hounslow, Greater London, United Kingdom Willis Global Ltd Full time

    Job Description**Job Title:** Operations Coordinator**Company:** Willis Global Ltd**Job Type:** Full-time**Location:** London Heathrow Area**About the Role:**We are seeking an experienced Operations Coordinator to join our team at Willis Global Ltd. As an Operations Coordinator, you will play a crucial role in ensuring the smooth execution of shipments from...

  • Export Operations Coordinator

    17 hours ago

    Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

    Job Summary:We are seeking a highly skilled Export Operations Coordinator to join our team at Heathrow Personnel. As an Export Operations Coordinator, you will play a critical role in ensuring the smooth execution of our export operations.Key Responsibilities:Export Operations: Coordinate and manage the export process from start to finish, ensuring timely...

  • Export Operations Coordinator

    15 hours ago

    Hounslow, Greater London, United Kingdom Heathrow Personnel Full time

    Job Summary:We are seeking a highly skilled Export Operations Coordinator to join our team at Heathrow Personnel. As an Export Operations Coordinator, you will play a critical role in ensuring the smooth execution of our export operations.Key Responsibilities:Export Operations: Coordinate and manage the export process from start to finish, ensuring timely...

  • Cargo Operations Coordinator

    7 days ago

    Hounslow, Greater London, United Kingdom Irlam Associates Full time

    About the RoleWe are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our cargo handling team, you will be responsible for providing exceptional customer service, coordinating with airlines and carriers, and ensuring seamless cargo operations.Key ResponsibilitiesCustomer...

  • Cargo Operations Coordinator

    1 day ago

    Hounslow, Greater London, United Kingdom Irlam Associates Full time

    About the RoleWe are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our cargo operations team, you will be responsible for providing exceptional customer service, coordinating with airlines and carriers, and ensuring seamless logistics operations.Key...

  • Cargo Operations Coordinator

    1 day ago

    Hounslow, Greater London, United Kingdom Irlam Associates Full time

    About the RoleWe are seeking a highly organized and detail-oriented Cargo Operations Coordinator to join our team at Irlam Associates. As a key member of our cargo operations team, you will be responsible for providing exceptional customer service, coordinating with airlines and carriers, and ensuring seamless logistics operations.Key...

  • Transport Operations Coordinator

    2 days ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Job SummaryWe are seeking a skilled Transport Operations Coordinator to join our dynamic team at DB Schenker. As a key member of our logistics team, you will be responsible for planning, monitoring, and controlling end-to-end land transport shipments, ensuring exceptional service delivery to our customers.Key ResponsibilitiesCustomer-Focused Excellence:...

  • Transport Operations Coordinator

    2 days ago

    Hounslow, Greater London, United Kingdom dbschenker Full time

    Job SummaryWe are seeking a skilled Transport Operations Coordinator to join our dynamic team at DB Schenker. As a key member of our logistics team, you will be responsible for planning, monitoring, and controlling end-to-end land transport shipments, ensuring exceptional service delivery to our customers.Key ResponsibilitiesCustomer-Focused Excellence:...