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About EML
EML Payments is a global leader in the fintech space, dedicated to creating innovative payment solutions that connect customers with their customers. Our mission is to inspire transformative digital change for our customers and communities.
We take a partnership approach, tailoring solutions and focusing on operational excellence. Our collaborative environment encourages teamwork, innovation, and diversity.
The RoleThe Partnership Manager is responsible for managing relationships with vendors, third parties, and networks. This role involves day-to-day relationship management, interacting with various teams, including IT, Account Management, Cardholder Support, Implementation, Finance, and Legal.
The Partnership Manager will manage projects related to current and in-progress implementations, working with internal teams and partners to ensure execution. They will maintain service level standards, improve processes, and lead to stronger partnerships and increased business success.
Key Responsibilities- Maintain relationships with key partner stakeholders and communicate updates to the manager.
- Work with partnership stakeholders to determine additional needs and requirements.
- Collaborate with IT to plan and execute network integrations for new product offerings.
- Establish and maintain effective relationships with partners, meeting regularly to review progress and ensure program specifications and deadlines are met.
- Audit internal and external communications to ensure compliance with partner standards.
- Demonstrate problem-solving and analytical skills, finding solutions that benefit the company while supporting partners.
- Set positive standards and inspire excellence in work.
- Recognize areas for process improvement and propose effective solutions.
- Assign tasks and responsibilities to internal owners.
- Knowledge of prepaid products, transaction/payment processing, and relationship management.
- Understanding of network collateral guidelines and prepaid collateral guidelines.
- Proficiency in Microsoft Office Applications, including PowerPoint and Visio.
- Experience in program management, audit, and documentation management.
- 5 years of relationship or vendor management experience.
- Experience in prepaid, banking, or other financial services industries.
- 25 days annual leave, 2 days for volunteering, and your birthday off, plus an additional 5 days if you use all 25 days.
- A global business landscape connecting you with colleagues worldwide.
- Hybrid working, empowering you to work smarter and in a way that suits your lifestyle.
- 12 weeks paid parental leave.
- Paid professional memberships.
- Pension scheme.
- Short-term bonus scheme.
- Company Health Scheme.
- Long-term illness cover.
- Life Assurance (Death in Service) Cover.
- EAP.
- BenefitsHub.