Customer Service Representative

3 weeks ago


Redditch, Worcestershire, United Kingdom Bristow and Sutor Group Full time
About Bristow & Sutor Group

Bristow and Sutor Group is a leading provider of debt recovery services, supporting local authorities, Transport for London, and National Highways. We are committed to delivering exceptional customer service and achieving the best possible outcomes for our clients.

Job Summary

We are seeking a skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for communicating with customers, resolving issues, and negotiating payment arrangements. You will work closely with our clients to understand their needs and provide tailored solutions.

Key Responsibilities
  • Communicate with customers to resolve issues and negotiate payment arrangements
  • Work closely with clients to understand their needs and provide tailored solutions
  • Use effective communication and negotiation skills to achieve the best possible outcomes
  • Maintain accurate records and update accounts as necessary
  • Identify and escalate complex issues to senior team members
Requirements
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with software applications
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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