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Medical Information Customer Experience Specialist
2 months ago
CK Group is seeking a highly skilled Medical Information Customer Experience Specialist to join their team in the Pharmaceutical industry. This is a contract-based position for 12 months, with a hybrid work arrangement requiring 2-3 days on-site at their Tadworth location.
Key Responsibilities:- Provide technical and medical information to healthcare professionals and patients/caregivers with exceptional customer service skills, ensuring a high degree of quality and accuracy.
- Research and respond to inquiries received through various channels, including but not limited to, webforms, live chat, or postal mail, within required timelines and standards.
- Document inquiries and responses accurately and completely, adhering to relevant Standard Operating Procedures (SOP) and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Deliver responses in the customer's local language using approved resources in English.
- Degree in a life science or healthcare field is required.
- Pharmacy degree is preferred.
- 1-2 years of medical information or relevant work experience.
- Customer service experience.
- English language and Dutch language (C1, mother tongue).
- Additional European language skills (German, French, Polish, Greek, Norwegian, Swedish) are a bonus.
Our client is a world-renowned innovative biopharmaceutical company, discovering, developing, and providing over 160 different medicines, vaccines, and consumer healthcare products to improve the lives of millions of people worldwide.
This role is based at our client's site in Tadworth, with a requirement of at least 2 to 3 days on-site per week (5 days every fortnight).
It is essential that applicants hold entitlement to work in the UK. Please note that this role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
