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Customer Support Specialist
3 months ago
Overview:
A dedicated and enthusiastic Customer Support Specialist is sought to enhance the operations of a prominent IT services and technology consultancy.
In this role, you will be tasked with addressing customer inquiries, delivering outstanding service, and maintaining effective communication with clients.
This position is office-based and requires full-time commitment, operating on a rota system primarily from Monday to Friday, with hours extending from 8 am to 8 pm, and Saturdays from 10 am to 6 pm.
Company Insights:
With over 15 years in the industry, the organization excels in providing IT solutions and consultancy to empower clients in achieving their strategic objectives. The company has broadened its horizons, establishing offices across the US, Australia, and Eastern Europe, and is now on the lookout for Customer Support Specialists to work in their local office.
They prioritize their workforce, fostering a collaborative and dynamic environment where all employees can thrive.
Key Responsibilities:
- Responding to incoming customer calls
- Conducting outbound calls
- Addressing and resolving customer emails
- Understanding customer needs and offering effective solutions
- Managing customer complaints with professionalism
- Promoting products and processing customer orders
- Collaborating with internal teams to ensure first-contact resolution
- Providing detailed product and service information
- Handling escalations from team members
This role presents an excellent opportunity for career advancement within a well-respected organization.
Candidates with backgrounds in roles such as Customer Service Manager, Customer Operations Manager, Call Centre Operations Manager, Customer Experience Manager, and similar positions may find this opportunity appealing.
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