Complaints Officer
2 weeks ago
We are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.
Main Responsibilities- Receive and review all incoming complaint communications, prioritizing and initiating investigations as necessary.
- Manage complex and sensitive complaints information, providing expert support and advice to ensure thorough investigations and timely responses.
- Coordinate complaints under further local resolution and liaise with the Parliamentary Health Service Ombudsman as required.
- Maintain accurate and up-to-date records of all complaints, including case files and documentation.
- Contribute to the effective and efficient handling of cross-agency complaints, taking the lead where necessary.
- Draft complaint responses for approval by the Service Manager, ensuring that all necessary information is included.
- Maintain Datix records to ensure that all required information is accurately recorded and available for data analysis.
- Establish and maintain relationships with Lead Clinicians, Clinical Directors, and other staff to ensure effective communication and a consistent approach to complaints management.
- Respond promptly and professionally to patient enquiries, often involving sensitive and contentious information.
- Liaise with Legal Services and the Patient Safety Manager as required, facilitating complaint meetings and ensuring that all relevant paperwork and medical/nursing notes are available.
We are looking for a highly skilled and experienced individual with a strong background in complaints management and investigation. The ideal candidate will have:
- A good knowledge of the NHS Complaints Procedure, Information Governance, Freedom of Information, and Data Protection.
- Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
- Strong analytical and problem-solving skills, with the ability to manage complex and sensitive information.
- Experience of working in a healthcare environment, with a strong understanding of the NHS and its procedures.
- Proficiency in Microsoft Word and Outlook, with the ability to produce accurately typed documents and correspondence.
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Complaints Officer
5 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob Title: Complaints OfficerJoin the Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust as a Complaints Officer and contribute to ensuring high-quality patient care.Job SummaryWe are seeking a skilled Complaints Officer to join our integrated Quality Department. The successful candidate will be responsible for investigating...
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Complaints Officer
4 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob Title: Complaints OfficerJoin the Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust as a Complaints Officer and contribute to ensuring high-quality patient care.Job SummaryWe are seeking a skilled Complaints Officer to join our integrated Quality Department. The successful candidate will be responsible for investigating...
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Complaints Officer
3 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS... Full timeComplaints Officer Job DescriptionAs a Complaints Officer at University Hospitals Coventry and Warwickshire NHS Trust, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Key Responsibilities:Incident and Complaint Review: Review incidents and complaints received,...
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Complaints Officer
3 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS... Full timeComplaints Officer Job DescriptionAs a Complaints Officer at University Hospitals Coventry and Warwickshire NHS Trust, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Key Responsibilities:Incident and Complaint Review: Review incidents and complaints received,...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
7 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
4 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
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Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Key...
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Complaints Officer
1 week ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
1 week ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
2 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
2 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional...
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Complaints Officer
6 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReceive and...
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Complaints Officer
6 days ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReceive and...
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Complaints Officer
1 week ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
1 week ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
3 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS... Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Key ResponsibilitiesInvestigation and...
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Complaints Officer
2 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
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Complaints Officer
2 weeks ago
Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.Main...
