GP Practice Front Desk Assistant
2 days ago
About Winterton Medical Practice
We are a rural General Medical Services (GMS) training practice caring for 10,000 patients, half of whom are dispensed patients. We provide surgical services and are a high Quality and Outcomes Framework (QOF) achiever. Our team includes GPs, administrators, secretaries, receptionists, dispensers, pharmacists, nurse practitioners, surgical unit staff, practice nurses, healthcare assistants, cleaners, and apprentices.
Job Summary
We are recruiting two part-time receptionist roles to join our team across two sites at Winterton and Burton Upon Stather. The successful candidates will provide a high-quality and responsive reception service to all patients, ensuring the reception runs efficiently and in accordance with the practice requirements.
Key Responsibilities
- Provide a high-quality and responsive reception service to all patients
- Ensure the reception runs efficiently and in accordance with the practice requirements
- Provide assistance and help to patients in a courteous and professional manner
- Perform administrative duties as necessary for the efficient running of reception
- Make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system
- Answer telephones promptly and ensure all incoming lines are covered at all times
- Comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
- Advise patients of any actions or advice requested by clinicians
- Signpost patients appropriately to the most appropriate services
- Undertake a variety of administrative duties, including scanning, photocopying, and filing
- Tidy the reception area
- Deal with home visit requests
- Accurately maintain patients' basic demographic data on the computer
- Take, record, and action telephone messages promptly, accurately, and appropriately, and deal with any follow-up actions
- Understand and adhere to all practice procedures and protocols relevant to the role
- Change doctors' names in the waiting room and on doors if necessary
- Check the Duty Doctor and/or GP Registrar are aware of all planned and approved visits
- Print FP10 and labels as required for repeat medication requests
- Cover for holidays and sickness as and when it is needed
- Work with the dispensary, admin, and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible
Personal Qualities
- Cope with working in a hectic environment
- Be helpful and friendly towards patients
- Have the ability to work as part of a team
- Be flexible and available to work every day if necessary, including holiday cover
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Experience of working in a reception/admin environment
Desirable
- Experience of working in a GP practice
- Experience of working as a Doctor's Receptionist
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