Medical Receptionist
2 days ago
About Winterton Medical Practice
We are a rural General Medical Services (GMS) training practice, caring for 10,000 patients, half of whom are dispensed. We provide surgical services and have achieved high Quality and Outcomes Framework (QOF) scores. Our team includes GPs, administrators, secretaries, receptionists, dispensers, pharmacists, nurse practitioners, surgical unit staff, practice nurses, healthcare assistants, cleaners, and apprentices.
Job Summary
We are seeking a highly organized and customer-focused Medical Receptionist to join our team. The successful candidate will provide a high-quality and responsive reception service to all patients, ensuring the reception area runs efficiently and in accordance with practice requirements.
Key Responsibilities
- Provide a first point of contact for patients on arrival, offering assistance and help in a courteous and professional manner.
- Perform administrative duties as necessary for the efficient running of reception, including making appointments, booking patients, and maintaining patient records.
- Answer telephones promptly, ensuring all incoming lines are covered at all times.
- Comply with practice procedures for patient registration, including new, temporary, private, and emergency patients.
- Advise patients of actions or advice requested by clinicians and signpost them to appropriate services.
- Undertake various administrative tasks, such as scanning, photocopying, and filing, as well as tidying the reception area.
- Deal with home visit requests and accurately maintain patients' basic demographic data on the computer.
- Take, record, and action telephone messages, and deal with follow-up actions.
- Understand and adhere to all practice procedures and protocols relevant to the role.
Personal Qualities
- Cope with working in a hectic environment.
- Be helpful and friendly towards patients.
- Have the ability to work as part of a team.
- Be flexible and available to work every day if necessary, including holiday cover.
Person Specification
- GCSE grade A to C in English and Maths.
- Experience of working in a reception/admin environment.
- Desirable: experience of working in a GP practice or as a Doctors Receptionist.
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