Claims Resolution Specialist
1 week ago
At Hastings Direct, we're committed to delivering exceptional customer service and resolving claims efficiently. As a Claims Resolution Specialist, you'll play a crucial role in this process, working closely with customers to understand their needs and provide tailored solutions.
Key Responsibilities:- Manage a portfolio of policyholder's write-off claims, ensuring timely resolution and customer satisfaction.
- Communicate effectively with customers, providing clear explanations and updates throughout the claims process.
- Validate claims and policies, ensuring accuracy and compliance with company procedures.
- Maintain accurate records, reserves, and a proactive diary system to ensure efficient case reviews.
- Achieve departmental and business targets, contributing to the company's growth and success.
- A competitive salary based on experience, with annual pay reviews.
- A flexible and hybrid working approach, allowing you to balance work and personal life.
- A comprehensive benefits package, including a 4Cs performance bonus, life assurance cover, and pension contribution match.
- Ongoing training and development opportunities, helping you grow professionally and personally.
- A supportive and inclusive work environment, promoting mental wellbeing and work-life balance.
Hastings Direct is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all suitably skilled persons, regardless of their background or circumstances.
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