Claims Resolution Specialist

1 week ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
{"title": "Claims Resolution Specialist", "content": "Claims Resolution Specialist

At Hastings Direct, we're committed to delivering exceptional customer service and resolving claims efficiently. As a Claims Resolution Specialist, you'll play a crucial role in this process, working closely with customers to understand their needs and provide tailored solutions.

Key Responsibilities:
  • Manage a portfolio of policyholder's write-off claims, ensuring timely resolution and customer satisfaction.
  • Communicate effectively with customers, providing clear explanations and updates throughout the claims process.
  • Validate claims and policies, ensuring accuracy and compliance with company procedures.
  • Maintain accurate records, reserves, and a proactive diary system to ensure efficient case reviews.
  • Achieve departmental and business targets, contributing to the company's growth and success.
What We Offer:
  • A competitive salary based on experience, with annual pay reviews.
  • A flexible and hybrid working approach, allowing you to balance work and personal life.
  • A comprehensive benefits package, including a 4Cs performance bonus, life assurance cover, and pension contribution match.
  • Ongoing training and development opportunities, helping you grow professionally and personally.
  • A supportive and inclusive work environment, promoting mental wellbeing and work-life balance.

Hastings Direct is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all suitably skilled persons, regardless of their background or circumstances.

", "lang_code": "en-US"}

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