Room Service Operations Leader

4 weeks ago


Englefield Green, Surrey, United Kingdom Arora Group Full time

Arora Group is proud to present an exceptional opportunity within our luxurious establishment, renowned for its exquisite dining experiences and unparalleled guest service.

We are seeking a dedicated Room Service Operations Leader to enhance our in-room dining services, ensuring a seamless coordination of room service orders and a memorable experience for our guests.

Key Responsibilities

  • Assume responsibility for the Food and Beverage department during the absence of the Outlet Manager.
  • Facilitate daily departmental meetings to engage all team members.
  • Maintain optimal staffing levels to ensure efficient service delivery.
  • Keep meticulous records of all bookings and foster positive communication with guests.
  • Address performance issues through constructive feedback while promoting a vibrant and supportive work atmosphere.
  • Uphold high cleanliness standards and ensure adherence to operational checklists.
  • Conduct daily briefings and training sessions for team members.
  • Assist staff in completing required online training modules.
  • Manage cash handling at the conclusion of shifts.

Qualifications

  • Demonstrated experience in a supervisory role within a similar luxury environment.
  • Strong knowledge of gourmet food, fine wines, and craft ales.
  • Ability to maintain composure in high-pressure situations.
  • Flexibility and adaptability in responding to guest needs and requests.
  • Exceptional attention to detail.
  • Highly organized with an efficient work approach.
  • Commitment to delivering outstanding hospitality to both internal and external guests.

If you possess a background in luxury service and are ready to take on the role of Room Service Operations Leader, we invite you to explore this opportunity with us.



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