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Customer Relationship Manager
2 months ago
Job Summary:
We are seeking a highly skilled Customer Service Account Manager to join our rapidly growing corporate customer service department. As a key member of our team, you will be responsible for managing a portfolio of corporate customers, ensuring their interactions with our business are of the highest standards.
Key Responsibilities:
- Manage a portfolio of corporate customers, providing exceptional customer service and ensuring their needs are met.
- Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
- Work closely with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
- Use reporting and analysis to provide customer insight and identify opportunities for growth and improvement.
- Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve customer service and business outcomes.
What We Offer:
- A competitive salary and bonus scheme.
- A comprehensive benefits package, including private medical insurance, life assurance, and income protection.
- A generous annual profit share scheme, rewarding employees for their contributions to the company's success.
- A range of development opportunities, supporting employees to achieve their career goals.
- A hybrid working pattern, with the option to work from home and in the office.
About Us:
Corona Energy is a leading provider of energy solutions, driven by a passion for delivering exceptional customer service and supporting our customers' business goals. We are committed to creating a positive and inclusive work environment, where employees can thrive and achieve their full potential.
