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Service Delivery Coordinator

2 months ago

Bristol, Bristol, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station team, you will play a vital role in ensuring the smooth operation of our train services and providing exceptional customer service to our passengers.

Key Responsibilities
  • Provide outstanding customer service and assistance to passengers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Ensure safe and timely train dispatch, working closely with our train crew and other station staff to maintain a safe and efficient service.
  • Provide helpful information and assistance to customers, including answering questions about train schedules, fares, and other travel-related information.
  • Prioritize the safety of customers, colleagues, and visitors, adhering to our safety procedures and protocols at all times.
  • Keep the station clean and secure, maintaining a high standard of presentation and ensuring that our facilities are clean and well-maintained.
  • Collaborate with our teams to provide real-time information during disruptions, ensuring that our customers are kept informed and up-to-date with any changes to our service.
  • Enhance customer security through your strong visibility within the station, providing a reassuring presence for our passengers.
What We're Looking For
  • A strong team player, able to work independently and as part of a close-knit team.
  • Excellent communication and basic numeracy skills, with the ability to communicate effectively with customers and colleagues.
  • Computer literate and comfortable using apps, with a willingness to learn and adapt to new technology.
Working Pattern

You must be flexible to work shifts, including weekends and bank holidays. Shifts are generally or, but may include if rostered in the night link.

Additional Information

This is a talent pool vacancy aimed at filling both current and upcoming opportunities. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 21 October 2024.

What to Expect
  • After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
  • Shortlisted candidates will be invited for a competency-based interview.
  • Successful applicants will need to pass a medical assessment, including a color vision test and drug and alcohol screening, as well as a Basic DBS check.
  • Full training will be provided, including a 3-week training programme in Swindon.
About Us

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

Perks & Benefits
  • Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
  • Lifestyle: Costco membership, bike scheme, retail discounts.
  • Financial: Pension, share-saving schemes, payroll giving.
  • Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

We all belong at GWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day