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IT Support Specialist
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2nd Line Support Engineer
2 months ago
We are seeking a skilled 2nd Line Support Engineer to join our team in Leeds. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients, resolving issues and queries related to Windows infrastructure and network queries.
Key Responsibilities:- Provide technical support to clients via phone, email, or remote access
- Resolve technical issues and queries related to Windows infrastructure and network queries
- Work independently on projects, developing your skillset and expertise
- Previous experience working in a 2nd Line Support or similar role
- High-level understanding of the Microsoft Cloud stack and Windows Server
- Understanding of Networks - Routers, DHCP, DNS, VPN, and VLANs
- Competitive salary between £25,000 - £30,000 depending on experience
- 20 days annual leave plus bank holidays and 1 additional day per year of service
- Unlimited development opportunities
- Employee discounts