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2nd Line Support Engineer

2 months ago


Leeds, Leeds, United Kingdom Searchability Full time
2nd Line Support Engineer Opportunity

We are seeking a skilled 2nd Line Support Engineer to join our team in Leeds. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients, resolving issues and queries related to Windows infrastructure and network queries.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or remote access
  • Resolve technical issues and queries related to Windows infrastructure and network queries
  • Work independently on projects, developing your skillset and expertise
Requirements:
  • Previous experience working in a 2nd Line Support or similar role
  • High-level understanding of the Microsoft Cloud stack and Windows Server
  • Understanding of Networks - Routers, DHCP, DNS, VPN, and VLANs
What We Offer:
  • Competitive salary between £25,000 - £30,000 depending on experience
  • 20 days annual leave plus bank holidays and 1 additional day per year of service
  • Unlimited development opportunities
  • Employee discounts