Senior Customer Support Specialist

3 weeks ago

Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full time
About the Opportunity

We are seeking a highly skilled Senior Customer Support to join our team at Vero HR Ltd. As a key member of our internal recruitment partner team, you will be responsible for providing senior-level support to the Customer Operations Manager and acting as a senior escalation point as needed.

This role requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced and highly demanding environment. If you are passionate about delivering excellent customer service and have experience in military support or a related industry, this is an exciting opportunity to contribute to the success of our company.

Key Responsibilities
  • Provide senior-level support to the Customer Operations Manager and act as a senior escalation point as needed.
  • Work cross-functionally with other areas of the business to ensure prompt resolution and customer satisfaction.
  • Develop and maintain strong relationships with internal customers and stakeholders.
  • Identify and implement process improvements to enhance customer experience and support operations.
  • Collaborate with the internal recruitment partner team to ensure seamless support and service delivery.
Requirements
  • Previous experience in military support or a related industry.
  • Experience of working in a customer-focused and deadline-driven environment.
  • A logical and proactive approach to problem-solving.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a fast-paced environment while maintaining a strong attention to detail.
  • Good IT skills, including experience with Microsoft Office and Microsoft Dynamics or an alternative CRM system.
  • Experience in using Microsoft Excel (pivot tables, V-lookups, and formulas).
  • Ability to work well within a team and independently.
  • Previous experience of deputising for a senior manager would be highly desirable.
What We Offer
  • A highly competitive salary dependent on skills, knowledge, and experience.
  • Working hours: Monday – Thursday 9am – 5:15pm, Friday 9am – 2:45pm.
  • 25 days annual leave plus bank holidays.
  • Pension scheme.
  • Long service awards.
  • Paternity pay.
  • Enhanced sick pay after probationary period.
  • Whirlpool appliance discount.

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