Senior Customer Support Specialist

1 month ago

Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full time
About the Opportunity

We are seeking a highly skilled Senior Customer Support to join our team at Vero HR Ltd. As a key member of our internal recruitment partner team, you will be responsible for providing senior-level support to the Customer Operations Manager and acting as a senior escalation point as needed.

This role requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced and highly demanding environment. If you are passionate about delivering excellent customer service and have experience in military support, this is an exciting opportunity to contribute to the success of our company.

Key Responsibilities
  • Provide senior-level support to the Customer Operations Manager and act as a senior escalation point as needed.
  • Work cross-functionally with other areas of the business to ensure prompt resolution and customer satisfaction.
  • Develop and maintain strong relationships with internal customers to ensure excellent customer service.
  • Collaborate with the internal recruitment partner team to identify and address customer needs.
  • Stay up-to-date with industry trends and best practices to ensure the highest level of customer service.
Requirements
  • Previous experience in military support or a related industry.
  • Experience working in a customer-focused and deadline-driven environment.
  • A logical and proactive approach to problem-solving.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a fast-paced environment while maintaining a strong attention to detail.
  • Good IT skills, including experience with Microsoft Office and Microsoft Dynamics or an alternative CRM system.
  • Experience using Microsoft Excel, including pivot tables, V-lookups, and formulas.
  • Ability to work well within a team and independently.
  • Previous experience deputizing for a senior manager would be highly desirable.
What We Offer
  • A highly competitive salary dependent on skills, knowledge, and experience.
  • Working hours: Monday - Thursday, 9am - 5:15pm, Friday, 9am - 2:45pm.
  • 25 days annual leave plus bank holidays.
  • Pension scheme.
  • Long service awards.
  • Paternity pay.
  • Enhanced sick pay after probationary period.
  • Whirlpool appliance discount.

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