Tenancy Sustainment Team Leader
3 days ago
Job Overview:
We are seeking a highly experienced and skilled Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.
Key Responsibilities:
- Lead a team of Tenancy Sustainment Advocates to deliver high-quality service and support to customers.
- Develop and implement effective strategies to improve customer satisfaction and retention.
- Collaborate with other teams to ensure seamless service delivery and customer advocacy.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and maintain strong relationships with customers, stakeholders, and colleagues.
Requirements:
- Proven experience in tenancy sustainment or a related field.
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Knowledge of housing management systems and processes.
What We Offer:
As a Tenancy Sustainment Team Leader at Paradigm Housing, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and make a real difference in the lives of our customers.
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