Tenancy Sustainment Team Leader

3 days ago


High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

Job Overview:

We are seeking a highly experienced and skilled Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.

Key Responsibilities:

  • Lead a team of Tenancy Sustainment Advocates to deliver high-quality service and support to customers.
  • Develop and implement effective strategies to improve customer satisfaction and retention.
  • Collaborate with other teams to ensure seamless service delivery and customer advocacy.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and maintain strong relationships with customers, stakeholders, and colleagues.

Requirements:

  • Proven experience in tenancy sustainment or a related field.
  • Excellent leadership and team management skills.
  • Strong communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Knowledge of housing management systems and processes.

What We Offer:

As a Tenancy Sustainment Team Leader at Paradigm Housing, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and make a real difference in the lives of our customers.



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