Tenancy Sustainment Team Lead

6 days ago

High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time
Job Description

Job Title: Tenancy Sustainment Team Lead

Company: Paradigm Housing Group

Location: [Insert Location]

Job Type: Full-time

Salary: Competitive

Experience: 3+ years in tenancy sustainment and support

Education: Bachelor's degree in a related field

Skills: Leadership, team management, case management, customer service, communication, problem-solving

Job Summary

We are seeking an experienced Tenancy Sustainment Team Lead to join our dynamic team at Paradigm Housing Group. As a Tenancy Sustainment Team Lead, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers, particularly those with complex needs.

Key Responsibilities
  • Leadership & Development: Lead, mentor, and support a team of 3 Tenancy Sustainment Advocates, fostering a culture of continuous improvement and high performance.
  • Case Management: Provide expert advice and guidance on complex cases, including attending multi-agency professional meetings and advocating on behalf of customers.
  • Service Quality: Monitor and ensure adherence to our quality assurance framework, identifying and implementing service improvements to enhance the customer experience.
  • Collaboration: Work closely with external organisations, including charities, local authorities, and health services, to secure the best outcomes for our customers.
  • Customer Support: Directly manage a caseload of customers with varied support needs, ensuring they receive appropriate advice, advocacy, and signposting to relevant services.
  • Health & Safety: Champion a safe working environment, taking responsibility for the health and safety of yourself and your team.
Requirements
  • Experience: Extensive experience in managing tenancy sustainment/support service teams and complex caseloads, particularly in areas such as welfare benefits, housing law, financial inclusion, and mental wellbeing.
  • Leadership Skills: Strong ability to mentor, coach, and develop team members, fostering a collaborative and high-performing team culture.
  • Communication: Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
  • Problem-Solving: A logical and data-driven approach to problem-solving, with the confidence to make informed recommendations.
  • Customer Focus: A deep commitment to customer satisfaction, with experience in identifying and implementing service improvements.
What We Offer

We offer a supportive work environment, competitive salary, and excellent benefits. If you are passionate about customer service and ready to lead a team in delivering outstanding support to our customers, we would love to hear from you.

  • Tenancy Sustainment Team Lead

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    About the RoleWe are seeking an experienced Tenancy Sustainment Team Lead to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers, particularly those with...

  • Tenancy Sustainment Team Leader

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Job Summary:We are seeking a highly experienced and proactive Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.Key...

  • Tenancy Sustainment Team Leader

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Job Summary:We are seeking a highly experienced and proactive Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.Key...

  • Tenancy Sustainment Team Leader

    1 day ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Job Overview:We are seeking a highly experienced and skilled Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.Key...

  • Tenancy Sustainment Team Leader

    1 day ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Job Overview:We are seeking a highly experienced and skilled Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers.Key...

  • Tenancy Sustainment Team Leader

    4 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    Job Summary:We are seeking a proactive and dedicated Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Officers and contributing to the delivery of excellent customer service.Key Responsibilities:Lead a team of Tenancy Sustainment...

  • Tenancy Sustainment Team Leader

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    Job Summary:We are seeking a proactive and dedicated Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of Tenancy Sustainment Officers and contributing to the delivery of excellent customer service.Key Responsibilities:Lead a team of Tenancy Sustainment...

  • Tenancy Sustainment Team Leader

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Job Summary: We are seeking an experienced Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our organization, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring the delivery of exceptional service, support, and advocacy to our customers.About the Role: In this leadership...

  • Tenancy Sustainment Team Leader

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Job Summary: We are seeking an experienced Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. As a key member of our organization, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring the delivery of exceptional service, support, and advocacy to our customers.About the Role: In this leadership...

  • Tenancy Sustainment Team Leader

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of professionals in delivering exceptional tenancy sustainment services.Key ResponsibilitiesLead a team of Tenancy Sustainment Officers in...

  • Tenancy Sustainment Team Leader

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of professionals in tenancy sustainment, ensuring that our residents receive the highest level of service.Key ResponsibilitiesLead a team of...

  • Tenancy Sustainment Team Leader

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of professionals in tenancy sustainment, ensuring that our residents receive the highest level of service.Key ResponsibilitiesLead a team of...

  • Tenancy Sustainment Team Leader

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing Group. As a key member of our team, you will be responsible for leading a team of professionals in tenancy sustainment, ensuring that our residents receive the highest level of service.Key ResponsibilitiesLead a team of...

  • Team Director

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

    Are you a seasoned leader in tenancy sustainment looking to take on a new challenge?We are seeking a proactive and dedicated Tenancy Sustainment Team Leader to join our dynamic team at Paradigm Housing. In this role, you will lead a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our...

  • Tenancy Specialist

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Careers Full time

    Job Summary:We are seeking an experienced professional to join our team as a Customer & Neighbourhood Officer. This role is pivotal in ensuring our customers receive the best possible support and service.Your Role:As a Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric...

  • Sustainability Product Lead

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Burns Sheehan Full time

    About the RoleWe are seeking an experienced Product Manager to join our team at Burns Sheehan, a leading innovator in environmental sustainability. As a Product Manager, you will play a key role in driving our digital transformation and developing innovative solutions that will take our business to the next level.Key Responsibilities:Work closely with our...

  • Sustainability Coordinator

    7 days ago

    High Wycombe, Buckinghamshire, United Kingdom Bucks and Berks Recruitment Full time

    A well-established construction company is seeking a Sustainability Coordinator to join their team. As a key point of contact, you will work closely with colleagues to promote sustainability and meet corporate goals.The ideal candidate will have a strong background in office administration and a passion for sustainability. You will be responsible...

  • Environmental Sustainability Manager

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Siemens Industry Software Limited Full time

    Siemens Industry Software Limited is seeking a committed Environmental Sustainability Manager to enhance their strategic initiatives. The successful candidate will be an influential leader with a demonstrated history in global sustainability adherence. In this position, you will be tasked with formulating and executing a thorough sustainability framework...

  • Product Development Director

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Burns Sheehan Full time

    About Burns SheehanBurns Sheehan is a leading innovator in environmental sustainability, embarking on a journey of digital transformation to drive sustainable solutions.Job OverviewWe are seeking an experienced and commercially-minded Senior Product Manager to join our team, taking ownership of the end-to-end product lifecycle across multiple business...

  • Product Manager

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Burns Sheehan Full time

    Job Title: Senior Product ManagerCompany: Burns SheehanJob Summary:A leading innovator in environmental sustainability is on a journey of digital transformation and are currently building up their Product team to develop innovative solutions that will take the business to the next level.Key Responsibilities:Manage the end-to-end product lifecycle across...