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Tenancy Sustainment Team Lead
2 months ago
Job Title: Tenancy Sustainment Team Lead
Company: Paradigm Housing Group
Location: [Insert Location]
Job Type: Full-time
Salary: Competitive
Experience: 3+ years in tenancy sustainment and support
Education: Bachelor's degree in a related field
Skills: Leadership, team management, case management, customer service, communication, problem-solving
Job SummaryWe are seeking an experienced Tenancy Sustainment Team Lead to join our dynamic team at Paradigm Housing Group. As a Tenancy Sustainment Team Lead, you will be responsible for leading a team of Tenancy Sustainment Advocates, ensuring that we deliver an exceptional level of service, support, and advocacy to our customers, particularly those with complex needs.
Key Responsibilities- Leadership & Development: Lead, mentor, and support a team of 3 Tenancy Sustainment Advocates, fostering a culture of continuous improvement and high performance.
- Case Management: Provide expert advice and guidance on complex cases, including attending multi-agency professional meetings and advocating on behalf of customers.
- Service Quality: Monitor and ensure adherence to our quality assurance framework, identifying and implementing service improvements to enhance the customer experience.
- Collaboration: Work closely with external organisations, including charities, local authorities, and health services, to secure the best outcomes for our customers.
- Customer Support: Directly manage a caseload of customers with varied support needs, ensuring they receive appropriate advice, advocacy, and signposting to relevant services.
- Health & Safety: Champion a safe working environment, taking responsibility for the health and safety of yourself and your team.
- Experience: Extensive experience in managing tenancy sustainment/support service teams and complex caseloads, particularly in areas such as welfare benefits, housing law, financial inclusion, and mental wellbeing.
- Leadership Skills: Strong ability to mentor, coach, and develop team members, fostering a collaborative and high-performing team culture.
- Communication: Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
- Problem-Solving: A logical and data-driven approach to problem-solving, with the confidence to make informed recommendations.
- Customer Focus: A deep commitment to customer satisfaction, with experience in identifying and implementing service improvements.
We offer a supportive work environment, competitive salary, and excellent benefits. If you are passionate about customer service and ready to lead a team in delivering outstanding support to our customers, we would love to hear from you.
