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Receptionist / Office Clerk-Band 2 - Coastal IDT-Walker Close-Ipswich

2 months ago

Ipswich, Suffolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Job Summary

We are seeking a skilled Receptionist to join our team at Norfolk & Suffolk Foundation NHS Trust. As a key member of our reception team, you will be the first point of contact for service users, carers, visitors, and professionals.

Main Responsibilities

As a Receptionist, you will be responsible for providing exceptional customer service, answering phone calls and emails, and liaising with service users, clinicians, and external agencies. You will also be responsible for scanning and uploading information onto our electronic patient record, Lorenzo.

Requirements

  • Experience working in a busy reception or office environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of Microsoft Office packages, including Word and Outlook
  • Working knowledge of Lorenzo, our electronic patient record system

About Us

Norfolk & Suffolk Foundation NHS Trust is a welcoming and supportive team that values its employees. We offer a comprehensive list of training programs, a starting annual leave of 27 days per annum, and NHS discounts.

Person Specification

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities.