Receptionist / Office Clerk-Band 2 - Coastal IDT-Walker Close-Ipswich

4 weeks ago


Ipswich, Suffolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Job Summary

We are seeking a skilled Receptionist to join our team at Norfolk & Suffolk Foundation NHS Trust. As the first point of contact for service users, carers, visitors, and professionals, you will be responsible for providing exceptional customer service and administrative support.

Main Duties

Key responsibilities include:

  • Answering phone calls and responding to emails in a timely and professional manner
  • Liaising with service users, clinicians, and external agencies to provide support and guidance
  • Scanning and uploading information onto our electronic patient record - Lorenzo
  • Completing day-to-day operational tasks, such as logging maintenance requests

About Us

Norfolk & Suffolk Foundation NHS Trust is a welcoming and supportive team that values its employees. We offer a comprehensive list of training programs, a starting annual leave of 27 days per annum, and NHS discounts.

Person Specification

Essential qualifications and experience include:

  • NVQ 2 Customer Service or equivalent qualification or experience
  • Microsoft packages
  • Able to travel independently

We are looking for a motivated and organized individual who can work effectively in a busy reception environment. If you have a passion for delivering exceptional customer service and administrative support, we encourage you to apply.



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