Customer Experience Manager

4 weeks ago


Woodham Ferrers, Essex, United Kingdom Sainsbury's Full time
Customer Experience Manager Role

As a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers. You will lead a team of colleagues to achieve this goal, focusing on operational in-store management, team development, and customer satisfaction.

Key Responsibilities:
  • Lead a medium to large in-store team, assigning tasks, planning breaks, and creating rotas.
  • Manage performance issues sensitively and effectively, and support with recruitment.
  • Be a visible leader on the shop floor, driving training and creating a team culture where everyone feels welcome.
  • Work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes.
  • Share ideas and identify ways to improve customer experience with another Customer Experience Manager.
What We Offer:
  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity, and paternity leave.
  • Pension – we'll match 4-7% of your pension contributions.
  • Sainsbury's share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal, and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.


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