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Global Customer Support Technical Specialist
3 months ago
Bloomberg Global Customer Support Technical Specialist - Financial Solutions
London
Bloomberg's Global Customer Support Technical Specialists represent the pinnacle of frontline assistance. Our team is dedicated to delivering exceptional support for Bloomberg's diverse range of products and services across various connectivity channels. We are a prominent group that demands the highest level of technical troubleshooting expertise.
What does the role entail?
As a Global Customer Support Technical Specialist, you will provide unparalleled technical assistance to both new and existing Bloomberg clients. Your sophisticated technical acumen will be essential in resolving issues while collaborating with a variety of partners to ensure seamless access to Bloomberg's infrastructure, catering to our clients' connectivity requirements. You will engage with key accounts and work closely with market data and technology teams, as well as telecommunications providers and service vendors, to guarantee top-tier service quality for our customers. If you are eager to immerse yourself in a dynamic, fast-paced environment that allows you to leverage your communication, technical, and troubleshooting skills while gaining insights into the global financial markets, this opportunity may be for you.
Responsibilities include:
Being a proactive individual with a passion for technology and a commitment to continuous learning Demonstrating proficiency in multitasking within a dynamic setting Committing to delivering outstanding customer service Supporting Bloomberg's software, network, and hardware solutions while coordinating with clients and partners Managing, supervising, and maintaining Bloomberg's private IP network, including connectivity and infrastructure Integrating and supporting Bloomberg products and services within client environments, including troubleshooting application issues Diagnosing hardware issues in virtual environments (VMWARE, CITRIX, etc.) Exhibiting excellent stakeholder management skills when liaising with global telecommunications vendors to report and escalate service impact issues Prioritizing a high volume of simultaneous calls, instant messages, and tickets alongside team-related tasks and initiatives Thriving in a fast-paced team environment while demonstrating adaptability in a constantly evolving landscapeRequired qualifications:
Proven excellence in customer service Fluency in English (both written and spoken) Strong knowledge of router commands and network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.) Experience in communicating and coordinating with internal and external partners A genuine passion and proven experience in supporting technology across various platforms A solid understanding of PC hardware, operating systems, and software suites (Windows & Mac OS, Office Suite) Exceptional interpersonal skills Ability to remain composed under pressure Aptitude for multitaskingPreferred qualifications:
Fluency in another European language (especially French, Spanish, German, or Italian) is advantageous Knowledge of telecommunications lines, basic network design, and security principles CompTIA A+, CCNA, or NET+ certification Advanced Excel skills, including Macro and VBA, with the ability to analyze and interpret data Familiarity with messaging protocols such as FIX 4.0, FIX 4.2, and FIX 4.4What is the work environment like?
We are driven and ambitious, setting challenging business objectives. Our workplace operates on a meritocratic basis where every voice matters, transcending job titles. Collaborating with trustworthy and respectful colleagues is paramount. We thrive in a fast-paced atmosphere and seek individuals who enjoy this dynamic environment. However, we also value giving back to the community, with numerous opportunities to engage in philanthropic initiatives, from assisting local schoolchildren to participating in environmental clean-up efforts.
Bloomberg is an equal opportunity employer, valuing diversity within our organization. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustments/accommodations to qualified individuals with disabilities. Please inform us if you require any adjustments to apply for a job or to perform your duties effectively. Examples of reasonable adjustments include changes to the application process, work procedures, or providing documents in alternative formats.
