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Customer Service Ambassador
2 months ago
Job Summary
We are seeking a highly skilled and experienced Receptionist to join our vibrant team at Seaham Hall. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our guests, ensuring a 5-star standard of service is delivered at all times.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
- Collaborate with the reservations team to ensure seamless guest experiences, including room allocations and special requests.
- Contribute to the overall success of the hotel by participating in team meetings, training sessions, and quality improvement initiatives.
Requirements
- Minimum 1 year of experience in a similar role, preferably in a 5-star hotel or resort.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong attention to detail, with a focus on delivering exceptional customer service and maintaining a high level of accuracy.
- Proficiency in Microsoft systems, including PMS software, and ability to learn new systems quickly.
- Ability to work effectively in a fast-paced environment, with a high level of energy and enthusiasm.
Benefits
- Opportunity to work in a dynamic and fun team environment.
- Competitive salary and benefits package, including a share of monthly service charge.
- Development and progression opportunities, with a focus on career growth and advancement.
- Uniform provided and free onsite parking.
- Workplace wellness program and inclusion in charity events and fundraising.
