Assistant Change Coach

2 months ago

Guildford, Surrey, United Kingdom Maximus Full time

Job Summary

We are seeking a highly motivated and experienced Change Coach to join our team at Maximus. As a Change Coach, you will play a vital role in supporting individuals to achieve their employment goals and overcome barriers to work.

Key Responsibilities

  • Conduct programme induction sessions and run Job clubs to ensure individuals sustain employment.
  • Make outbound calls to engage participants following referral to the programme.
  • Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
  • Undertake initial assessments with customers, update records, and book them onto follow-up meetings with their designated Change Coach.
  • Sensitively handle customer concerns about joining an employment programme or returning to work.
  • Organise and undertake Job Club activities, including job search, preparing CVs, talks from employers, etc.
  • Support in organising bulk recruitment campaigns for specific employers.
  • Undertake visits to employers to resolve 'settling-in' issues when a customer starts work.
  • Assist with customers' employment training needs, including travel training.
  • Maintain accurate customer records that are compliant with quality procedures.
  • Support Employment Coaches in re-engaging with disengaged customers.
  • Support Employment Coaches with additional activities, such as bus fares, follow-up Did not attends, etc.
  • Support Employment Coaches with mandating paperwork.
  • Deal with day-to-day responsibilities of the office maintenance, such as post, stationery supplies, booking of interpreters/taxis, processing of paperwork.
  • Work flexibly, supporting all activities of a team as directed by the Contract Manager.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Work from local hubs and community outreach locations to increase service accessibility.
  • Work flexibility, which may include evenings and weekends, as well as being based in different hub locations when required.

Requirements

  • Empowers and Inspires Others
  • Adaptable and Resilient
  • Communication
  • Analytical Thinking & Problem Solving
  • Emotional Intelligence
  • Customer Care
  • Planning & Organising
  • Team Work

Knowledge, Experience and Skills

  • Demonstrates effective questioning skills, including probing and challenging
  • Experience of an outcome-driven environment
  • Experience in the use of ICT systems
  • Understanding of how to affect positive behaviour change
  • Experience of working with people with multiple and complex needs, including health conditions and disabilities
  • Experience of working with unemployed people
  • Experience of working in a customer service environment
  • Knowledge of the barriers to employment and the welfare to work agenda
  • Experience of recording customer information on database programmes

Education/Training

  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • Willingness to undertake any relevant training in order to develop within the role

Other relevant factors

  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures and Health & Safety legislation
  • Commitment to the Company's safeguarding protocols

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