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Process Improvement Lead

2 months ago

London, Greater London, United Kingdom CBSbutler Full time
About the Role

CBSbutler is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our business processes.

Key Responsibilities
  • Process Monitoring and Improvement: Daily/weekly/monthly monitoring of key performance indicators (KPIs) for defined business lines.
  • Risk Administration Oversight: Oversight of risk administration Standard Operating Procedures, process flow charts, and controls relevant to specified business teams. Review documentation annually, or whenever business change is planned.
  • Team Management: Responsible for the management and training of the Operations team.
  • Standardization and Automation: Standardize services alongside other Operations teams. Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
  • Data Quality Monitoring: Monitor data quality entry by external partners.
  • Project Coordination: Assist the Head of Operations with the delivery of business projects, both in the UK and in the expansion to overseas offices.
  • Procedure Development: Creation of procedure documents and participating in training workshops.
  • Support and Collaboration: Preparation of materials and meeting attendance as required.
About You
  • Insurance Industry Experience: Experience of the London Market Insurance processes and systems (bureau and non-bureau) is essential for this role.
  • Outsourcing and Offshoring: Previous experience in outsourcing/offshoring and subsequent monitoring of tasks.
  • Technical Skills: Proficient in Microsoft products. Technical authorship of Standard Operating Procedures, process maps, and controls. Analytic capabilities to action exception reports, track, and report KPI progress.
  • Policy Administration Systems: Advanced use of policy administration systems.
  • Change Management: Prior experience as a Subject Matter Expert during change projects and adoption of new processes.
  • Communication and Stakeholder Management: Proven communication and stakeholder management skills.