Process Improvement Lead

2 months ago

London, Greater London, United Kingdom zeroG - AI in Aviation Full time

About zeroG - AI in Aviation

zeroG is on a mission to revolutionize the aviation industry with cutting-edge AI technology:

  • One of the leading companies in the field of AI in aviation, with a team of experts dedicated to developing innovative solutions.
  • Among the fastest-growing companies in the industry, with a strong focus on delivering exceptional results.
  • Profitable since its inception, with a proven track record of success.
  • Backed by top investors who share our vision for the future of aviation.
  • Loved by customers and partners alike, with a reputation for delivering high-quality solutions.

We're growing fast, and there's a lot more to do: we're going after the biggest challenges in the aviation industry, where AI can make a real difference. You are trusted to make decisions that drive a material impact on the direction and success of zeroG from day one.

Work in small teams of exceptional people, who are relentlessly resourceful to solve complex problems and find smarter solutions than the status quo.Build the best technology in-house, using new data sources, machine learning, and AI to make machines do the heavy lifting.

Are you ready to be at the forefront of operational innovation? We're redefining operational excellence to deliver outstanding customer experiences and market-leading efficiency. We're searching for a Business Operations Manager to join our team to support our entire operations function (Customer service, Financial support, Complaints, etc.).

Scaling our operations function in a sustainable manner is a key area of focus for the business and this role offers the opportunity to play a part in this.

You will not just be needed to build efficient processes but also to help set out and champion our ops strategy. Imagine creating a system that predicts and resolves customer complaints automatically or a workflow that drastically cuts down the manual effort for financial support.

Measure Impact: We are a data-driven company at zeroG. Use data and direct feedback from our operations team to continuously refine our processes.Utilise data for continuous improvement: Stellar written communication skills for both internal stakeholders and customer-facing content. You will need to write clear, concise, and user-friendly material for Help Centres and automated responses. Experience writing content for AI knowledge bases is a plus.Data-Driven Decision Maker: You excel at using data to guide your decisions and measure the impact of your initiatives.

Interview process

  • Call with our TA team
  • Take home task and task debrief
  • Final Interviews:
  • Peer interview
  • CPO interview
  • Team interview

Life at zeroG (check out our Glassdoor page)

  • The opportunity to scale up one of the world's most successful companies in the field of AI in aviation.
  • Best-in-class compensation, including equity.
  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
  • Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.
  • We care for our employees' well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
  • We're an equal opportunity employer and are looking to make zeroG the most inclusive and open workspace in the industry.

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