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IT Infrastructure Specialist

2 months ago

Leeds, Leeds, United Kingdom The Ardonagh Group Full time
About the Role

This is a remote-based opportunity for an experienced IT Infrastructure Engineer to join our IT Operations team. The successful candidate will be responsible for supporting the demands of the wider business while maintaining best practice standards and processes.

Key Responsibilities
  • Scoping, planning, documenting, and implementing technologies as required to the highest standards.
  • Delivering customer and stakeholder management to all those with an interest in any works undertaken.
  • Researching solutions through internal and external knowledge bases as needed.
  • Liaising with business, vendors, and other IT personnel for the progression of change works.
  • Escalating issues with accurate documentation to suitable technical experts or vendors when required.
  • Creating knowledge articles for project solutions to be used for future support.
  • Providing suggestions for continual improvement.
  • Service-related focus with the ability to place yourself in the position of the customer to understand their concerns and issues.
Requirements
  • 3rd line support experience and managing support tickets that have been escalated to the infrastructure team.
  • Knowledge and experience of cloud-based technologies.
  • Demonstrable experience in using 3rd party migration tools.
  • Ability to analyze infrastructure, highlighting areas of risk and putting forward suggestions for system improvements.
  • General network and infrastructure monitoring knowledge, Meraki and Cisco experience would be advantageous along with any networking certification.
  • Storage platform and data migration experience.
  • Ability to analyze infrastructure, highlighting areas of risk and making suggestions for system improvements.
What We Offer
  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunity to progress your career across the entire Ardonagh Group.
  • Award-winning learning and development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
  • Pension scheme for when you feel it's time to retire.
  • 24-hour Employee Assistance support for you and your family's physical and mental wellbeing.
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work, and much more.
  • One day paid volunteering to give back to our communities.
  • Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
  • The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
About Us

The Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.