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Senior Relationship Manager
2 months ago
We are seeking a highly skilled and experienced Senior Relationship Manager to join our Employee Relations team at BDO UK. As a key member of our HR team, you will play a critical role in ensuring the successful delivery of all operational activities, including timely and complex case management, policies, and governance of ER processes and procedures.
Key Responsibilities- Ensure all ER team activity is delivered in a timely and efficient manner, using a commercial and supportive mindset to ensure the team appropriately mitigates ER-related risks.
- Provide timely and pragmatic ER advice and guidance to the ER team, with demonstrated experience in proactive process improvement.
- Support the ER Lead and work closely with the ER Managers to identify trends through the case system, alongside working with the ER Lead, HR teams, and the business to support a proactive approach to prevention of ER issues across the business.
- Maintain and develop appropriate expectations for ER team process and policy governance, consulting with stakeholders where relevant and bringing the team along the journey.
- Take a proactive, consultative, and pragmatic approach to managing quality and risk in collaboration with senior stakeholders.
- Ensure pro-active horizon scanning and regular review of ER policy, process, and practice of legislative compliance in respect of ER and employment risks.
- Support on Firmwide & HR strategic projects in conjunction with ER Lead, Head of HR Generalists, and HR Leadership Team.
- Build strong and credible relationships within the HR team and across the business and be viewed as an SME and trusted advisor.
- Ensure accurate data capture from ER team in case management system to ensure we satisfy our internal and regulatory reporting requirements.
- Take a proactive and regular review of key themes and trends across the firm and in stream/offices to produce data and analytics that not only identify trends but give suggested solutions and recommendations to ER lead and leadership as appropriate.
- Significant Employee Relations experience within a similar role.
- A subject matter expert in employee relations with a strong technical knowledge of employment law and external best practice trends.
- Proven experience of independently building, developing, and upskilling a team, including the management of various levels up to and including Manager level.
- High emotional intelligence, a natural leader with a calm, patient, and balanced approach.
- Confidence and experience in creating and interpreting ER-related data, producing analysis, and presenting commercially based recommendations/solutions to leadership.
- Experience of being fully accountable for the decision-making in complex ER case management (including Employment tribunals and TUPE) of a team.
- The ability to demonstrate delivery of projects to deadlines and implementation of commercially based, pragmatic, succinct recommendations/solutions to mitigate ER-related risks.
- Project management experience.
At BDO UK, we help entrepreneurial businesses to succeed, fuelling the UK economy. Across the UK, thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.
