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Occupier and Customer Liaison Specialist

2 months ago

London, Greater London, United Kingdom JLL Full time

Role Overview

The Occupier and Customer Manager will be responsible for developing strategic relationships with occupiers, customers, and the local community to elevate the experience within the destination.

Key Responsibilities

  • Build proactive and effective relationships with retailers, leisure operators, and local stakeholders to identify opportunities for growth and improvement.
  • Collect and analyze data on sales, footfall, and customer feedback to inform business decisions.
  • Develop and implement community programs and events to enhance the customer experience and drive engagement.
  • Work closely with the finance and data team to analyze data and identify trends.
  • Provide regular reporting on customer and community feedback to inform business strategy.

Requirements

  • Strong communication and interpersonal skills.
  • Exceptional organizational and multitasking skills.
  • Ability to work independently and as part of a team.
  • Passion for customer experience and community development.
  • Experience in retail, customer service, or a related field.

Location

On-site in London, UK.