Customer Service Representative
6 days ago
About the Role
We are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for answering calls from the public, providing high-quality patient care, and working collaboratively with our healthcare professionals.
Key Responsibilities
- Answering calls from the public and providing empathetic and professional support
- Working as part of a team to deliver high-quality patient care
- Using critical thinking skills to make informed decisions and respond to complex situations
- Communicating effectively with patients, colleagues, and healthcare professionals
- Entering patient information accurately and efficiently onto our computer system
Requirements
- Minimum 5 GCSEs or equivalent
- Experience of dealing with the public on the phone and working as part of a team
- Good telephony skills and ability to communicate effectively
- Excellent interpersonal and communication skills
- Ability to work flexibly and adapt to changing situations
Desirable Qualifications and Experience
- NVQ Level 3 or equivalent
- Experience of working in a call centre environment or healthcare setting
- Ability to speak Welsh
About Us
The Welsh Ambulance Service NHS Trust is a leading healthcare provider in Wales, delivering high-quality patient care across the country. We are committed to creating a diverse and inclusive workforce, and we welcome applications from individuals from all backgrounds.
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and progression
- A supportive and collaborative work environment
- The chance to make a real difference in the lives of our patients
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