Student Administration Officer
3 days ago
Job Summary
We are seeking a highly motivated and organized individual to join our Student Administration and Academic Affairs team as a Student Administration Officer. The successful candidate will be responsible for delivering key areas of work and implementing associated policies, including contributing to service improvement activity.
Key Responsibilities
- Support the Special Cases and Complaints team in handling student appeals and other casework relating to taught student progression and student complaints.
- Ensure compliance with the handling of complaints and producing satisfactory outcomes as to the complaints process, complaints policies, and in line with the Office of the Independent Adjudicator's Good Practice Framework.
- Advise colleagues in academic departments, investigate appeals and complaints, and make decisions on cases, as well as communicating outcomes to students.
- Develop a good knowledge of the University's regulations as they apply to students and have excellent analytical and communication skills, both written and verbal.
- Lead on specific tasks and deliver agreed outcomes as part of the Student Administration and Academic Affairs team, and provide advice and support to colleagues and service users.
Requirements
- Education to at least A Level standard or equivalent (or with comparable work experience).
- Strong IT skills, with the ability to use Microsoft and Google Suite products.
- Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts.
- Ability to effectively organize and prioritize own work and follow procedures in order to produce work to a high standard, to required deadlines.
- Professional, diplomatic, and confident in dealing with a wide range of people and situations.
- An energetic, professional, and thorough approach to work, with an eye for detail.
- Highly motivated, able to learn quickly, and work independently or as part of a team.
About the University of York
The University of York is a world-class research-intensive university that offers a unique and stimulating environment for academic and professional development. We are committed to providing an inclusive and supportive community for our students, staff, and visitors.
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