Student Administration Officer
18 hours ago
Role
The University of York is seeking a highly motivated and organized individual to join its Student Administration and Academic Affairs team as a Student Administration Officer. As a key member of the team, you will be responsible for delivering high-quality administrative support to ensure the smooth operation of student-related services.
Key Responsibilities
- Provide administrative support to the Special Cases and Complaints team, handling student appeals and complaints related to taught student progression and university services.
- Ensure compliance with complaints handling procedures and produce satisfactory outcomes in line with the Office of the Independent Adjudicator's Good Practice Framework.
- Advise colleagues in academic departments, investigate appeals and complaints, and make decisions on cases, communicating outcomes to students.
- Develop a good knowledge of the University's regulations as they apply to students and maintain excellent analytical and communication skills.
- Lead on specific tasks and deliver agreed outcomes as part of the Student Administration and Academic Affairs team, providing advice and support to colleagues and service users.
Requirements
- Education to at least A Level standard or equivalent (or comparable work experience).
- Strong IT skills, with the ability to use Microsoft and Google Suite products.
- Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures.
- Ability to effectively organize and prioritize own work, following procedures to produce high-quality work to required deadlines.
- Professional, diplomatic, and confident in dealing with a wide range of people and situations.
- Highly motivated, able to learn quickly, and work independently or as part of a team.
Interview Date
To be confirmed.
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