Service Coordinator
14 hours ago
Job Title: Service Coordinator
Job Summary:
We are seeking a highly skilled Service Coordinator to join our team at ISS. As a Service Coordinator, you will play a pivotal role in ensuring seamless communication and efficient resolution of client requests.
Key Responsibilities:
- Receive and log client calls regarding sites and accurately interpret contractual and operational requirements.
- Identify the most appropriate solution to client requests within the contractual process.
- Build relationships with clients and account delivery teams.
- Manage and update associated software and programs (e.g. Maximo).
- Perform general administration duties.
- Provide a professional and articulate helpdesk solution to clients.
- Support the account delivery team from an administrative perspective.
Requirements:
- GCSE standard with at least 5 Grade C passes or above, or an NVQ qualification in Business Administration, Customer Service, ICT or equivalent.
- Previous experience in a customer service, contact centre or administrative role.
- Call handling experience.
- Proficient in Microsoft Office programs.
- Excellent communication skills.
- Evidence of working within a team, supporting and working with others to reach organisational goals.
About ISS:
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.
Why Join ISS:
We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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