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Help Desk Support Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom Premier Group Recruitment Full time

Job Title: Help Desk Engineer

Job Summary:

We are seeking a skilled Help Desk Engineer to join our team at Premier Group Recruitment. As a Help Desk Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain software and hardware systems
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • Excellent communication and problem-solving skills
  • Experience with help desk software and technical support tools
  • Knowledge of Windows 10, Office 365, and Windows Server
  • Ability to work independently and as part of a team
  • Strong analytical and troubleshooting skills

What We Offer:

  • A competitive salary up to £27,000 based on experience
  • A remote-first work environment with occasional on-site work in Brighton
  • Opportunities for professional growth and development

How to Apply:

If you are a motivated and detail-oriented Help Desk Engineer with a passion for technical support, please submit your CV and a brief cover letter outlining your experience and qualifications.