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Customer Service Representative

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Care Coordinator to join our team at Quality Personnel Services Limited. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients across various channels, including phone, email, and online platforms.

Key Responsibilities:

  • Answering inbound calls and making outbound calls to clients
  • Manual order processing and management
  • Upselling of products to clients
  • Management of order and delivery process
  • Management of Magento system and ecommerce mailbox
  • Management of ecommerce returns, including reports
  • Providing product knowledge to clients
  • Management of reviews on website and Magento
  • Monitoring and responding to Trustpilot reviews as necessary
  • Contributing to weekly operations call with the team to highlight opportunities and challenges
  • Supporting and covering for wholesale operations when required
  • General administration tasks

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Proficiency in Magento and ecommerce platforms
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • A competitive hourly rate of £12.82
  • A supportive and dynamic work environment
  • Opportunities for professional growth and development