Customer Safety and Compliance Manager

2 days ago


Work From Home, United Kingdom IT Search and Selection Full time
Job Description

Our client, a leading technology company in the online sports betting industry, is seeking a highly skilled Safety Manager to join their team. As a key member of the compliance team, you will be responsible for ensuring the company adheres to and exceeds safety limits relating to specific customers.

Key Responsibilities:
  • Develop and implement internal Safe Gambling policies, documentation, and Service Level Agreements (SLAs) to ensure awareness of changes or updates.
  • Identify potential problem customers and engage with them to ensure safety through various analytical technologies.
  • Manage the customer user experience to have checkpoints at each point to ensure safe gambling at all times, noting trends over time and interacting with internal stakeholders to recommend changes where required.
  • Be a key member of all audit and assessment processes and become the main point of contact for regulatory bodies (GambleAware, etc.).
Requirements:
  • 6+ years of experience in compliance with a focus on customer safety within the gaming industry.
  • Strong understanding of the Gambling Commission and preferably previous relationships.
  • Strong attention to detail and documentation, procedure, and policy creation and execution.
  • Ability to interact with senior colleagues, bringing board-level updates on policy changes.
What We Offer:
  • Strong base salary.
  • Healthcare.
  • Pension.
  • Education assistance.


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