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Help Desk Engineer

2 months ago

Bristol, Bristol, United Kingdom Judge Recruitment LTD Full time

Job Opportunity: IT Support Engineer

About the Role:

We are seeking a skilled IT Support Engineer to join our team at Judge Recruitment LTD. As a key member of our Support team, you will play a crucial role in delivering effective solutions and ensuring unparalleled customer satisfaction.

Key Responsibilities:

  • Provide prompt resolution of IT incidents, ensuring a seamless and efficient service experience for our valued customers.
  • Take an active role in onboarding new clients, facilitating a smooth transition, and ensuring they receive unparalleled support from day one.
  • Assist in the effective triaging of incidents by meticulously logging all pertinent information in our Service Desk system, guaranteeing thorough documentation for future reference and analysis.
  • Demonstrate exceptional customer service skills with energy and enthusiasm.
  • Conduct proactive checks, including comprehensive monitoring of alerts and regular backups, to pre-emptively identify and address potential issues, minimizing disruptions, and downtime.

Requirements:

  • At least 2 years of experience working in an IT Support role.
  • Experience working for a Managed Service Provider OR a strong track record in providing IT support to external clients.
  • A solid understanding of Microsoft solutions, particularly in Microsoft 365 and Windows Server Hyper-V networks.
  • Excellent phone manner and the ability to convey complex technical information clearly and concisely, demonstrating strong written and verbal communication skills.

About Us:

Judge Recruitment LTD is a forward-thinking business that values its employees and customers. We offer a supportive and close-knit team environment that fosters professional growth and development.