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Administrative Assistant

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Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

Job Summary:

Elevation Recruitment Group is seeking a highly skilled and multilingual customer service professional to join our team as a French Speaking Customer Service Administrator. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, utilizing your fluency in French and excellent communication skills.

Key Responsibilities:

  • Customer Service: Handle customer inquiries and provide accurate and timely responses, maintaining a professional and courteous manner at all times.
  • Order Processing: Process orders efficiently and accurately, ensuring customer satisfaction.
  • Account Management: Maintain and update customer accounts, ensuring accurate records of interactions and transactions.
  • Team Collaboration: Collaborate closely with internal departments to address customer needs effectively and maintain a high level of customer satisfaction.
  • Process Improvement: Identify opportunities for process improvements to enhance customer service efficiency and effectiveness.
  • Product Knowledge: Stay up-to-date with product knowledge and company policies to provide accurate and comprehensive information to customers.

Requirements:

  • Language Skills: Fluency in either French and English (written and spoken) with excellent communication skills.
  • Experience: Previous experience in a customer service or administrative role is preferred.
  • Problem-Solving: Strong problem-solving skills with the ability to handle customer inquiries and complaints in a calm and professional manner.
  • Organizational Skills: Excellent organisational skills and attention to detail to ensure accurate record-keeping.
  • Teamwork: Ability to work effectively in a team environment and collaborate with cross-functional teams.
  • Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
  • Customer Focus: Proactive and customer-focused mindset, with a genuine desire to provide exceptional service.