Operational Readiness Manager

3 days ago

Crawley, West Sussex, United Kingdom B&ce Group Full time
About the Role

We are seeking an experienced Operational Readiness Manager to join our team at B&ce Group. As an Operational Readiness Manager, you will play a critical role in supporting the Business Specialists to provide support and deliver in line with the change portfolio.

Key Responsibilities
  1. Operational Readiness
    Support the Head of and each initiative's Delivery Leads with Business readiness to absorb change and drive user adoption.
  2. Change Management
    Working closely with both BAU and Change teams to develop and implement a leading operational change management framework to deliver sustainable business and people-related outcomes, whilst ensuring all deliverables meet, and continue to meet, business and regulatory requirements.
  3. Business Partnership
    Ensure the Business Specialists understand and keep abreast of changes within the change portfolio, business operation and regulatory landscape. Championing best practice in operational change management and provide expert advice for team members and the project/change community.
Requirements
  • Proven Management Experience
    Proven management experience in a similar role.
  • Financial Services Expertise
    Experience and knowledge of working with customer service processes within a financial environment.
  • Business Requirements
    Proven experience in providing and signing off business requirements.
  • Problem-Solving Skills
    Ability to interpret a wide range of information and utilise findings for improvements.
  • Strong Communication Skills
    Strong problem-solving skills and ability to communicate effectively with stakeholders.
About Us

B&ce Group is a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. We offer a range of benefits, including generous pension contributions, real living wage, and a range of employee benefits.

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