Food and Beverage Host/Bartender

2 months ago

Edinburgh, Edinburgh, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers. Our venues offer a unique blend of entertainment, dining, and gaming options, making us a popular destination for those seeking a memorable experience.

Job Summary

We are seeking a skilled Food and Beverage Host/Bartender to join our team at our Edinburgh venue. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere, and promoting our products and services to our guests.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service, ensuring a warm and welcoming atmosphere for all guests.
    • Respond promptly to customer requests, resolving any issues in a professional and courteous manner.
  • Product Knowledge
    • Be familiar with our current promotions and products, ensuring that customers can make the most of their visit.
    • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, ensuring that customers receive high-quality products.
  • Stock Management
    • Replenish stocks to ensure that customers always have access to products.
  • Teamwork
    • Work collaboratively with other team members to achieve daily and weekly targets.

Requirements

  • Customer Focus
    • Be customer-obsessed, ensuring that all customers have an amazing experience with us and can't wait to return.
  • Communication Skills
    • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Product Knowledge
    • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.

What We Offer

We offer a competitive salary, excellent benefits, and opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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