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Food and Beverage Host/Bartender

2 months ago

Edinburgh, Edinburgh, United Kingdom Grosvenor Casinos Full time

About the Role

Grosvenor Casinos is a leading gaming and leisure operator in the UK, offering an exceptional experience to our customers. We are seeking a skilled Food and Beverage Host/Bartender to join our team at our Edinburgh venue.

Key Responsibilities

  • Provide exceptional customer service, ensuring a warm and welcoming experience for all guests.
  • Be knowledgeable about our products and promotions, making recommendations to enhance the customer experience.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, exceeding customer expectations.
  • Contribute to achieving daily and weekly targets, driving sales and revenue growth.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offers through positive customer interaction.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of food and beverage service standards, with a passion for delivering exceptional customer experiences.
  • Ability to work flexible hours, including evenings and weekends.

About Us

Grosvenor Casinos is a 24/7 operation committed to safer gambling and building an inclusive, diverse, and engaged team. We offer a range of career opportunities across all aspects of gaming and customer service, with structured development programs to support your growth and success.