Customer Service Representative

1 month ago


Bolton, Bolton, United Kingdom Premex Group Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Premex Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Process inbound and outbound calls to resolve customer queries and issues
  • Achieve Key Performance Indicators (KPIs) and adhere to internal and external customer Service Level Agreements (SLAs)
  • Provide excellent customer service and build strong relationships with clients
  • Utilize professional telephone manner and initial complaint handling skills to resolve customer issues
  • Accurately enter data and allocate work to field agents with guidance
  • Manage client accounts and provide high-quality written communication for internal and external use
  • Participate in service and quality audits to ensure high standards are met
  • Liaise with Field Force to ensure seamless customer service
Requirements
  • GCSE grade C and above, NVQ 1 or 2 or equivalent
  • Administration experience in an office environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good timekeeping and attention to detail
What We Offer

We offer a competitive salary and benefits package, including pension, employee referral programme, free parking, and flexible working arrangements. We are a disability confident employer and welcome applications from candidates with disabilities.

Upon offer, you will be subject to a DBS check. We are committed to providing a safe and inclusive work environment for all employees.



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