Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Premex Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Process inbound and outbound calls to resolve customer queries and issues
- Achieve Key Performance Indicators (KPIs) and adhere to internal and external customer Service Level Agreements (SLAs)
- Provide excellent customer service and build strong relationships with clients
- Utilize professional telephone manner and initial complaint handling skills to resolve customer issues
- Accurately enter data and allocate work to field agents with guidance
- Manage client accounts and provide high-quality written communication for internal and external use
- Participate in service and quality audits to ensure high standards are met
- Liaise with Field Force to ensure seamless customer service
- GCSE grade C and above, NVQ 1 or 2 or equivalent
- Administration experience in an office environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Good timekeeping and attention to detail
We offer a competitive salary and benefits package, including pension, employee referral programme, free parking, and flexible working arrangements. We are a disability confident employer and welcome applications from candidates with disabilities.
Upon offer, you will be subject to a DBS check. We are committed to providing a safe and inclusive work environment for all employees.
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