Customer Service Ambassador

2 weeks ago

London, Greater London, United Kingdom Ocean Proximity Services Ltd Full time

Customer Service Ambassador

At Ocean Proximity Services Ltd., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:


• Respond to customer inquiries and concerns in a timely and professional manner.


• Provide accurate and detailed information about our services, pricing, and policies.


• Resolve customer complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to ensure prompt and effective resolution of customer issues.


• Maintain and update customer accounts and records.


• Identify opportunities to improve customer service processes and procedures.


• Develop and implement strategies to enhance customer satisfaction and loyalty.

Requirements:


• High school diploma or equivalent, with a minimum of 1 year of customer service experience.


• Excellent communication and interpersonal skills.


• Strong problem-solving and decision-making abilities.


• Ability to work independently and collaboratively in a fast-paced environment.


• Proficient in Microsoft Office applications.


• Knowledge of the maritime industry is an asset.


• Fluency in languages other than English is an asset.

Why Work with Us?

At Ocean Proximity Services Ltd., we are committed to providing a positive and supportive work environment. We offer competitive compensation and benefits packages, and opportunities for professional growth and development. Our team is dedicated to excellence and strives to provide the best customer service in the industry.

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