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Customer Service Ambassador

2 months ago

London, Greater London, United Kingdom FPMR Ltd Full time

Job Summary:

FPMR Ltd is seeking a highly skilled and experienced Customer Service Ambassador to join our team as a Night Shift Concierge. As a key member of our community, you will be responsible for delivering exceptional customer service to all residents, ensuring their safety and well-being.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to all residents, responding to their queries and concerns in a timely and professional manner.
  • Security and Safety: Verify all visitors, suppliers, and contractors, maintaining a secure and safe environment for all residents.
  • Building Maintenance: Conduct regular building checks, logging and reporting any maintenance required through the correct channels.
  • Health and Safety: Adhere to health and safety, fire, and bomb threat procedures, ensuring the well-being of all residents.
  • Communication: Ensure strong written and verbal communication skills in English, with the ability to deal with guests/residents' concerns or complaints.
  • Reporting: Complete operational reports and handovers, reporting any operational issues to the appropriate manager.

Requirements:

  • Experience: Experience in the highest level of customer service, with a strong track record of delivering exceptional results.
  • Communication Skills: Strong written and verbal communication skills in English, with the ability to communicate effectively with residents and colleagues.