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Customer Service Representative

2 months ago

Barnstaple, Devon, United Kingdom Pavers Shoes Full time
{"title": "Customer Advisor", "description": "Unlock Your Potential as a Customer Advisor at Pavers Shoes

We are seeking a talented and enthusiastic Customer Advisor to join our team in Barnstaple. As a Customer Advisor, you will be the face of our brand, providing exceptional customer service and advice on our products.

About the Role
  • Deliver outstanding customer service, ensuring every customer leaves the store feeling valued and satisfied.
  • Advise customers on shoe care and accessories, helping them find the perfect products to complement their needs.
  • Work collaboratively with the team to maintain store standards, product placements, and stockroom.
  • Be a self-aware, proactive, and responsible individual, always looking for ways to improve and learn.
  • Support the growth and development of the team, sharing knowledge and expertise to drive success.
What We Offer
  • A competitive hourly rate of £11.70 (increasing to £12.05 after completing the required retail induction PaSS stages).
  • A generous Staff Discount scheme, some of which can be shared with family and friends.
  • Holiday entitlement that increases with service.
  • Company Contribution Pension.
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.
Requirements
  • Previous experience in a sales or customer-facing role, preferably in retail.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A 'can-do' attitude, passion for great customer service, and a willingness to learn and grow.
  • Good availability, including weekends and weekdays, with a flexible approach to working hours.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

", "lang_code": "en"}