Fleet Service Quality Specialist

4 weeks ago

Littlehampton, West Sussex, United Kingdom Govia Thameslink Full time
Exciting Opportunity for a Fleet Service Quality Specialist

Location: GTR Operations

Join our dynamic team as a Fleet Service Quality Specialist where you will play a crucial role in ensuring the highest standards of service quality across our train fleets.

Key Responsibilities:

  • Collaborate within a small, skilled team to perform light maintenance and repairs on various train models.
  • Deliver exceptional levels of train interior maintenance and ensure toilet facilities are consistently available, adhering to the standards set by the Fleet Interiors Engineering Manager.
  • Support the achievement of franchise objectives, particularly focusing on Passenger Experience Measures (PEM) and annual targets.
  • Execute light repair tasks and routine maintenance in accordance with vehicle specifications and the QuEST auditor handbook.
  • Ensure safe execution of all necessary light maintenance activities, including seasonal plans and sanding as required.
  • Maintain best-in-class standards for fleet interior repairs, including restroom facilities.
  • Accurately collect data, complete necessary documentation, and record actions related to maintenance tasks.
  • Conduct vehicle repairs and routine maintenance or component changes as per examinations, while complying with health and safety policies.

Qualifications:

  • A minimum of two years' experience in maintaining or cleaning fleet rolling stock, or completion of a recognized electrical/mechanical apprenticeship or equivalent.
  • Training and understanding of electrical, mechanical, and pneumatic systems.
  • Comprehensive knowledge of GTR policies and procedures.
  • A valid UK driving license.

Desired Skills:

  • Ability to work independently or as part of a small team, often without direct supervision.
  • Proficient IT skills and familiarity with bespoke business systems such as XV Plus/Clean.

If you possess these skills and are looking for a rewarding opportunity, we encourage you to consider joining our team.

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